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Users of x.ai, including the executive team, have found the product to be extremely valuable in streamlining the scheduling process for …
Overview
What is x.ai?
x.ai is an artificial intelligence-based scheduling platform from the New York headquartered company of the same name.
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What is x.ai?
x.ai is an artificial intelligence-based scheduling platform from the New York headquartered company of the same name.
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Product Demos
REveo & X.ai 15 Min LIVE Demo - Dynamic Showing Scheduling AI for Real Estate Brokers & Agents
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x.ai demo at SKEMA Business School
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Product Details
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What is x.ai?
x.ai Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(11)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Users of x.ai, including the executive team, have found the product to be extremely valuable in streamlining the scheduling process for both internal and customer/prospect meetings. The AI assistant, Amy@x.ai, has been particularly effective in coordinating meeting setups for individuals located in Asia and Europe. Acting as a 24/7 personal assistant, x.ai saves users time and effort by eliminating the need for back-and-forth emails to find mutually available meeting times. This not only frees up their schedules but also reduces clutter in their email inboxes.
One of the main reasons users purchased x.ai was to streamline their scheduling workflow and reduce calendar management. With x.ai, users can selectively share their calendar availability and easily schedule meetings with others. They also have the ability to block off times they don't want to offer through the platform. This flexibility makes x.ai useful for managing both personal and work-related meetings, especially when dealing with different time zones. In fact, x.ai's AI assistants, Amy and Andrew, excel at scheduling meetings across different time zones.
Users rely on x.ai, particularly Amy, to schedule meetings and appreciate the time saved and the seamless experience it provides. By using x.ai, users are able to stay away from distractions in their email and calendar platforms, allowing them to focus on more important tasks. Additionally, clients often mistake Amy for a real person due to her human-like interaction, highlighting the effectiveness of x.ai in creating a professional image.
Furthermore, x.ai is used not only for internal team meetings but also for external customer interactions. It is frequently utilized to set up meetings with clients and prospects, enhancing the user's professional image and improving customer relationships. The platform even offers efficient setup options for different types of meetings such as on-site, in-office, video calls, or phone calls with clients. Users appreciate the convenience of not having to remember meeting details as x.ai handles all aspects of the scheduling process.
While x.ai was considered as a solution for handling administrative/assistant duties in smaller companies, it is currently not being utilized for this purpose. However, for both internal and external meetings, x.ai has proven to be an efficient tool that solves the problem of back-and-forth emails to find mutually convenient meeting times. Users have highlighted the convenience, time saved, and seamless scheduling experience that x.ai provides.
Efficient Scheduling: Many users have found x.ai to be incredibly helpful for scheduling conference calls across time zones and between multiple companies. They appreciate that with x.ai, they can set up their preferences and start emailing Amy or Andrew, just like a human personal assistant, saving them the hassle of multiple back-and-forth emails.
No Installation Required: Users appreciate the convenience of using x.ai without the need to install anything. They find it easy to set up their preferences and communicate with Amy or Andrew via email, making it a seamless experience.
Responsive Customer Service: The stellar customer service team at x.ai is highly praised by users. They describe the team as kind, quick to respond, and typically resolving cases on the first try. Users also mention that the team is receptive to feedback and new ideas, often incorporating them into the product's features.
Limited Meeting Capacity: Some users have expressed frustration with the technology's limitation to coordinate meetings between only 5 principal attendees, which can be a hindrance for scheduling larger meetings.
Confusion with AI Assistant: Several reviewers have reported confusion when interacting with the AI assistant, Amy, as they initially believed she was a human personal assistant. It has been suggested that Amy should clearly identify herself as a bot to avoid this misunderstanding.
Misinterpretation and Errors in Natural Language Processing: Users have encountered issues with the AI program's natural language processing capabilities, which sometimes lead to misinterpretations or errors when sentences are ambiguous or not phrased precisely.
Users highly recommend x.ai for scheduling calls and meetings. They find it to be an incredibly useful tool, especially for salespeople. According to users, x.ai can easily replace other scheduling tools due to its efficiency and convenience. They also appreciate the excellent support provided by the staff at x.ai. Users suggest starting with the personal version before considering an upgrade to the paid version. Overall, x.ai is worth checking out for streamlining scheduling processes and maximizing productivity.
Attribute Ratings
Reviews
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April 30, 2021
The best value in booking tools
Score 9 out of 10
Vetted Review
Verified User
We use x.ai to create on-site, in-office, and video/phone meetings with our clients. Unless it is something that comes up too quickly or an emergency, we schedule it via the x.ai platform. This solves a few problems: no call no show for one-off clients, as you can charge up front, it solves the back and forth emails trying to find a time that works for both/all parties, and me forgetting!
- Email scheduler
- Nearly endless customization by appointment type
- Allows customer/client to pick a time that works for them and us
- Custom links
- No API or Zapier actions
- Appointment pages
- Options
- Google two-way sync
- Reduces phone calls or emails by allowing client to pick a time that works for them and us, as we have already set our options and availability in settings and/or two-way calendar sync.
I have tried many apps. They just do not have all the options that x.ai does. Some have better APIs, like Acuity, but the interface for booking is a bit lackluster and the price for the features is just not there for me.
I am not aware of this option.
December 12, 2018
I love Amy!
I use Amy to schedule my meetings inside and outside of work.
She saves me HOURS each week and I never have any problems with scheduling issues. Most people think that she is a real person, not a bot.
She saves me HOURS each week and I never have any problems with scheduling issues. Most people think that she is a real person, not a bot.
- Very professional. Amy's emails and ways of scheduling are extremely professional and I feel comfortable scheduling with her even in high pressure scenarios.
- Fast. The scheduling starts immediately and saves me so much time. She knows my preferences and makes my life so much better and easier.
- Reminder emails. She sends me weekly emails to remind me of what meetings I have coming up. Better than a real assistant!
- Easy to use. I used to tell people that Amy is an AI assistant, but now I don't, and people just assume she is a real person. I get compliments all the time on what a delight she is!
- I would love it if she could schedule for more people, sometimes I have meetings with 10+ people.
- I have hours back in my schedule every week, meaning I have more billable time, free time, and fewer things to worry about!
- Having an AI assistant fits for my personal brand.
I love Watson, but Amy has been easier to personalize to my life and needs, and runs more autonomously that other algorithms I employ.
December 07, 2018
Innovative Calendar Scheduling with AI
We currently use x.ai with a small number of users, myself included. I am the one who purchased it initially as an individual user, and then eventually bought a team plan for my direct reports (4 in total) for internal and external meetings. The primary reason I initially bought it was to save time on scheduling meetings and to streamline that workflow so that I didn't have to manage my calendar as much. I now use it for that purpose and as a way to let others selectively see my calendar availability and schedule meeting with me. Our organization doesn't use x.ai broadly; it's limited to just my team.
- x.ai makes it easy to initiate, schedule, and manage meetings with internal and external constituents. Especially in the case of internal constituents, scheduling is almost instantaneous on the team plan because the AI can see the available/busy schedules for anyone in our G Suite domain and schedule meetings based on my preferences and the other person's availability.
- The calendar function makes it easy for me to share a limited calendar with others so that they can automatically schedule a meeting with me without having to go back and forth.
- The customer service team at x.ai is stellar. They are kind, quick to respond, and typically resolve cases on the first try. They are also incredibly receptive to feedback and new ideas that often get incorporated into the product.
- It is an AI program, which means there are situations where things can go off the rails because of a misinterpreted sentence or things not being phrased precisely the right way. This was especially true for me when trying to identify time zones for other guests. Because the AI can do natural language processing, it can be spoken to with normal sentences. That said, ambiguous statements can sometimes cause errors. This has become less of an issue as the product has matured, but it still crops up.
- The automatic scheduling with internal constituents can be problematic if a) a person is traveling or b) that person doesn't regularly update their calendar. Because the AI is only seeing the available/busy times, it can distinguish where a person is, so if someone is traveling abroad but only has the dates marked off as all-day events (i.e. it's not blocking out time slots on the calendar) it can cause problems that require back-and-forth to fix.
- It does take some getting used to for other people when using it for the first time. I've typically had to let people know that Amy and Andrew (the names of the AI bots) are, in fact, AI and not humans. While most of the time people find that funny or interesting, there are some who get a little frightened of that.
- x.ai has definitely helped me manage my calendar better and has let me focus on more high-impact high-return tasks since I don't have to focus on email ping pong and schedule juggling.
- Since x.ai lowered their prices ($8 per month individual, $12 per team member per month) to be more competitive, it is a significant value. I wouldn't have said that under their old pricing model ($20 per month for individual, $40 per month for team). In terms of time saved for me and my team members, it is a good ROI.
The only other product I know of in this space is Calendly, which doesn't have the AI component. I haven't used Calendly extensively - I've primarily used it when others have directed me to it - but it looks like a good product. I ultimately have stuck with x.ai because it gives me more options for scheduling with others rather than just having them look at my calendar. For some constituents, if I can get them out of the back and forth with me, it makes it much easier to get something scheduled.